Shipping and Returns

Delivery time

As soon as the order leaves our warehouse, we will send you an email with all the information so that you can track it.

We prepare the orders from Monday to Friday from 9:00 am to 4:00 pm and once the payment has been confirmed. If we receive your order outside these hours or during a Sunday or holiday, we will arrange for it to be ready the next working day. Once we have your order in our central warehouse, we ship it through a courier company to get it to you as soon as possible. Here are the delivery times:

National shipments:

- To mainland Spain: 2-8 working days.

- To Balearic Islands: 2-8 working days.

Europe: 2-8 working days (Portugal, except Azores and Madeira, France, Italy, Belgium, Holland, Germany, United Kingdom, Ireland, Denmark, Austria, Luxembourg, Czech Republic, Slovakia, Slovenia, Hungary, Poland, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Sweden, Greece, Croatia).

If you have any questions, please contact us at web@sitanevado.com.

Shipping costs

Prices do not include shipping costs, amount that, if applicable, will be indicated in the purchase summary before making the payment.

Barcelona area:

- 3,10€ for purchases under 50€.

- FREE shipping for purchases over 50€.

Peninsula:

- 3,50€ for purchases under 50€.

- FREE shipping for purchases over 50€.

Balearic Islands:

-5,90€ for purchases under 50€.

- FREE shipping for purchases over 50€.

Portugal (except Azores and Madeira):

- 3,50€ for purchases under 50€.

- FREE shipping on purchases over 50 euros

Germany, France, Belgium, Luxembourg, Netherlands: 

- 8,50€ for purchases under 75€.

- FREE shipping on purchases over 75€.

Austria, United Kingdom, Italy, Czech Republic:

- 9,50€ for purchases under 75€.

- FREE shipping on purchases over 75 euros

Denmark, Ireland, Hungary, Slovakia, Slovenia, Poland:

- 9,95€ for purchases under 75€.

- FREE shipping on purchases over 75 euros

Sweden, Croatia, Estonia, Latvia, Lithuania: 

- 15,95€ for purchases under 100€.

- FREE shipping on purchases over 100€.

Switzerland, Finland, Greece, Bulgaria, Romania:

- 18,50€ for purchases under 100€.

- FREE shipping on purchases over 100€.

Norway, Bosnia and Herzegovina, Serbia and Montenegro:

- 28€ for purchases under 100€.

- FREE shipping for purchases over 100€.

Occasionally, shipments to countries outside the EU may incur additional taxes and duties, which in any case will be the responsibility of the buyer. We undertake to make the necessary arrangements and prepare the necessary documentation for customs clearance.

Other destinations: please contact us.

Returns

In which cases will returns be accepted?

I want to exchange my item for another one

I want to change the size of my item

I received my order in bad conditions

I don't like my products

Returns will only be accepted within 15 calendar days after delivery of the order.

The returned item must arrive in its original packaging, without having been used, along with its accessories and labels, and must be in perfect condition.

Do I have to pay anything for the shipping of the product?

All shipping costs associated with an exchange or return will be paid by the buyer, unless the products are defective or wrong.

The cost of postage will be paid to Sita Nevado through Paypal or bank transfer.

To make a return you must follow the following procedure:

SPAIN (PENINSULA AND BALEARIC ISLANDS)

Request the return by email to web@sitanevado.com informing us of your order number, item(s) to be returned, reason for return and address of collection. After verifying all the data, we will send you an email with the return number and we will organize the pick up. Returns in Spain, only peninsula, are always free of charge.

OTHER COUNTRIES

Request the return by email to web@sitanevado.com informing us of your order number, item(s) to be returned and reason for return.

After verifying all the data, we will send you an email with the return number. You must send the unwanted items in their original packaging to WITOTECH SL, Carrer de les Moles 27 3º1ª, 08002 Barcelona - Spain, by the means of transport of your choice. Shipping costs will always be paid by the customer.

Items that have been returned damaged, incomplete, deteriorated, used or dirty due to customer's fault will not be refunded.

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